Warranty
What material are the jewelry made of?
We have jewelry in Silver or Gold Plated Silver, and we also offer Stainless Steel jewelry that is waterproof. All Vavas jewelry is nickel-free and hypoallergenic. This ensures that our pieces are not only stunning and delicate but also safe and comfortable for all customers, especially those with sensitive skin.
Do you offer warranty for your jewelry?
We stand by all our VAVAS STUDIO pieces. If you have any manufacturing issues with your VAVAS STUDIO piece/s within 2 years of purchase, we will replace it for you. Email info@vavasstudio.com for more details.
Shipping
How long does it take for the order to be shipped?
All orders placed on our website are usually processed within 1-2 working days.
How long does it take for my order to arrive?
Your jewelry will arrive within 1-2 business days for domestic deliveries. For international shipments, it may take 5-10 days and may incur custom clearance fees.
How much does it cost?
Our domestic delivery is free. International deliveries cost CHF 9 and are free for purchases over CHF 140.
Payment
What forms of payment do you accept?
We accept the following payment methods:
- Credit Card
- TWINT
- Apple Pay
- Google Pay
- PayPal
- Invoice
Returns & Exchanges
CAN I RETURN / EXCHANGE MY jewelry?
If you are not completely satisfied with your order, we will happily offer you a refund on your purchase. This excludes earrings, as we can not accept a return for hygiene reasons. So please choose carefully.
For more information regarding Returns & Exchanges, read our Returns Policy Here.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@vavasstudio.com
Other inquiries? Let's chat.
Please email us at info@vavasstudio.com